Since the inception of the digital year,
data has become an increasingly valuable asset in people’s lives. Whether commercially or personal, digital-enabled data is used and dependent on an increasing number of people. Unfortunately, data storage devices are subject to failure, and in cases of unavailability of recent backup, users may have to include the services of a data recovery (DR) company. However, since the rise in digital data usage has shown an increase in the data recovery industry, the user needs to make a wise decision on where to send his phone in the hope of returning valuable information. In this article we will discuss how one can differentiate between reputable companies and those without skills.
For most users, the first contact with a DR company will be through their website,
perhaps through a search engine. The organic status (as opposed to paid advertising like Google Adsense) for a company following a keyword search will provide a good first clue; search engines, Google in particular, often reward, educate, well-established websites with very high rankings. However, the highest position does not guarantee that the company is good at what they do; it may simply indicate that they have invested in the search engine optimization process.
As soon as a site is reached there are a few things an experienced user can consider to create a sense of trust for the company. Obviously most companies will want to present themselves in the best possible light, so they are expected to describe themselves in brilliant terms, have great proof, and have a list (real or imagined) of past or present customers. They are also likely to emphasize the number of years they have been in business and the amount of skills and expertise they have. In many cases this is true information, for some it is a good mistake, and for some false information. So how can a user hope to make the difference between good, bad and bad?
Below are some suggestions:
1. How much technical information is being presented on site? Detailed technical information is a strong indication that a) the company has the technology they claim to have and b) they are secure enough to feel able to discuss that information online.
2. Related to the first point, does the company provide training in data recovery techniques? You can’t teach something you don’t know about, so giving lessons is proof that they have skills.
3. Recognize success rates. The fact of data recovery is that some disks, especially those that may have been tested by PC stores or users themselves, are so damaged that recovery is impossible. Any company that claims to return data to any media in any situation,
frankly, is dishonest.
4. Beware of very low prices. Data recovery is a complex process that requires technology. Hiring people with the necessary skills and buying and maintaining the right equipment costs money. So anyone who provides very low data acquisition services will have no equipment and will not have skilled staff.
5. Is it nationally, internationally or in one place? Other DR companies contain “forest man”. So it is best to choose a company that has a presence in more than one location.
6. Does the company have a cleanroom? Small particles of dust affect the process of data recovery. A guaranteed clean room is essential to prevent contamination of components of hard drives.
7. Can a company retrieve information from different media levels, e.g. USBs, memory cards and phones and hard drives?
8. Is there any indication on the website that the company is highly respected by its partners, or by trusted institutions